At ShopRushly.online, your satisfaction is our priority. We are dedicated to offering high-quality products and a seamless shopping experience. However, we understand that there may be situations where a product doesn’t meet your expectations. For this reason, we’ve created a transparent and customer-friendly Refund & Return Policy that outlines your rights, options, and the steps you need to take if you wish to return, exchange, or request a refund for a product purchased from our store.
By purchasing from ShopRushly.online, you agree to the terms and conditions set forth in this policy.
1. General Return Eligibility
To ensure a smooth return process, please note the following conditions for product eligibility:
- Items must be returned within 14 days from the date of delivery.
- Products must be unused, unworn, and in their original condition.
- Items must be returned with original packaging, labels, tags, and any included accessories.
- Proof of purchase (order receipt, invoice, or confirmation email) must be presented.
Products that cannot be returned for hygiene, safety, or legal reasons include:
- Personal care products (cosmetics, skincare, beauty tools).
- Undergarments, lingerie, swimwear, or intimate apparel.
- Perishable goods (food, beverages, flowers, etc.).
- Customized, engraved, or personalized items.
- Digital products, downloadable items, or gift cards.
2. Step-by-Step Return Process
If you need to return an item, here’s how:
- Request a Return: Email us at support@shoprushly.online within 14 days of delivery. Include your order number, product details, and reason for the return.
- Receive Instructions: Our support team will review your request and provide the return shipping address and guidelines.
- Package Securely: Place the product in its original packaging along with any accessories and documentation. Make sure it is well-packed to prevent damage in transit.
- Ship the Item: Send the package using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged on arrival.
- Inspection & Approval: Once we receive your package, our quality team will inspect the product. If approved, we will initiate your refund, replacement, or store credit.
3. Refund Policy
Refunds are processed once the returned item has been inspected and approved. The type of refund depends on your original method of payment:
- Credit/Debit Cards: Refunds take 5–10 business days (depending on your bank).
- UPI, Wallets, or Net Banking: 3–7 business days.
- PayPal or International Payments: 7–14 business days.
Refunds will always be credited to the original payment method unless otherwise requested and approved.
Please note: Shipping fees, handling charges, and COD charges are non-refundable unless the return is due to our error (wrong, defective, or damaged item).
4. Exchanges
If you wish to exchange a product (for size, color, or variation), please specify this in your return request. Exchanges depend on product availability.
- If the requested replacement is out of stock, you may choose a different item of equal value, receive store credit, or request a refund.
- Exchange shipping fees may apply unless the exchange is due to a faulty or incorrect product.
5. Damaged, Defective, or Incorrect Items
We strive to ensure that every order is accurate and in excellent condition. However, if you receive an item that is defective, damaged, or different from what you ordered, please notify us within 48 hours of delivery.
To process such cases:
- Contact us immediately at support@shoprushly.online with your order number.
- Provide clear photos or videos showing the defect, damage, or wrong item.
- Once verified, we will arrange a free replacement, exchange, or a full refund.
6. Order Cancellations
- Orders can be canceled within 12 hours of purchase if they have not been shipped.
- Once shipped, orders cannot be canceled, but you may return the product once delivered.
- If canceled before shipment, the full order amount will be refunded.
7. Store Credits
Instead of a refund, you may choose store credits as a flexible option for future purchases.
- Store credits are valid for 6 months from the date of issue.
- Credits cannot be exchanged for cash or transferred to another account.
- If you choose store credits, they will be applied to your account once the return is approved.
8. Return Shipping Responsibility
- Customers are responsible for return shipping fees unless the return is due to our mistake (wrong item, defect, or damage).
- We strongly recommend using a trackable courier service to ensure safe delivery of returned items.
- ShopRushly.online will not be responsible for items lost or damaged during return transit.
9. Non-Returnable Items
Please note that certain items are final sale and cannot be returned, refunded, or exchanged. These include:
- Clearance sale items
- Discounted products marked “Non-Returnable”
- Free promotional items or gifts received with your purchase
10. Our Commitment
At ShopRushly.online, we want you to feel confident when shopping with us. Our Refund & Return Policy is designed to be fair and straightforward so that you always have peace of mind. While we aim to minimize returns by delivering high-quality products, we remain committed to assisting you promptly if issues arise.